Questions and Answers
Order
How do I find the right size for me?
To help you find the right size, we have added a size chart to each item. This way you can compare your measurements and choose the right size.
How do I know if my order has been completed successfully?
After successfully completing the order process, you will receive a shipping confirmation by email. This contains the products you have selected.
How do I place an order?
If you have found an item you like, please select the desired size and add it to your shopping cart by clicking on the "Add to cart" button. All of the items you have selected will be saved in your shopping cart. If you would like to complete your order immediately, you can also click on "Checkout now" without visiting the shopping cart. Now follow the system's instructions, which will guide you step by step through the ordering and payment process. After completing your order, you will receive an order confirmation from us by email, which will list your selected products again.
How do I redeem a voucher or discount code?
If you have received a voucher or discount code through our newsletter registration, an order or another promotion, you can redeem it on the checkout page before paying. Simply enter the code in the appropriate field on the checkout page and click "Redeem" or "Verify". Please note that only one voucher or discount code can be redeemed per order.
Delivery and shipping
How long does shipping take and how much does it cost?
The shipping time for our Bendodreams items is on average 3-4 days as long as the product is in stock. Our shipping costs are €4.95 and are free for orders over €100. For the collection of the different rappers the shipping time is 4-8 days.
Can I track my order?
Yes, you will find a tracking number in your delivery confirmation. You can simply click on the number to track your order.
What do I do if I received a faulty product?
We are sorry that you received a faulty or defective product. Please contact our customer service at info@bendodreams.com with the order number, the name of the faulty/defective item and a description of the defect. Please also send us a photo of the item showing the entire item and pictures of the defective areas. We will then find a satisfactory solution to your problem.
What should I do if I have not received my package?
If you have not received your order within the specified timeframe or despite receiving confirmation from the post office, please contact us and provide us with the relevant order number. We will then initiate an investigation into your order.
What if I entered an incorrect delivery address?
If your order has not yet been processed in our warehouse, we can change your shipping address for you. Please contact us and let us know your correct shipping address.
Products
How do I best care for my product?
We provide the relevant care instructions with every order. The standard rule is: turn the item inside out, wash it at 30 degrees and only wash with similar colors.
How do I know what size I need?
To help you find the right size, we have added a size chart to each item. This way you can compare your measurements and choose the right size.
Collections
What are rapper collections?
Rapper collections are special fashion collections or merchandise that we develop in close collaboration with various rappers. These collections are a complement to our main collection, the Bendo Dremas collection, and offer unique designs that reflect the rappers' personal style. You can find these collections on our website alongside our regular offers.
What are Collab Collections?
Collab Collections are fashion collections or merchandise that we develop in close cooperation with various people, companies or other partners. These unique collections complement our main line, the Bendo Dremas collection. You can find these special collections on our website alongside our regular offers.
How can I create a collection?
If you are interested in creating your own collection, just get in touch! Our team is ready to work with you and turn your ideas into unique fashion or merchandise designs. Contact us using the contact form.